About the Meragi
Meragi is a rapidly growing start-up transforming India's $50 billion wedding industry. As a technology-enabled wedding services platform, we are redefining how wedding venues and services are bought, sold, and delivered. Backed by top-tier investors, we are building industry-first solutions that simplify wedding planning while ensuring exceptional customer experiences.
About the Role
We are looking for a proactive and customer-focused Customer Experience Intern to join our team. This role is ideal for someone who enjoys interacting with customers, gathering feedback, and contributing to an exceptional customer journey. The ideal candidate should possess excellent communication skills, empathy, and the ability to remain calm and professional in challenging situations.
Key Responsibilities
- Connect with customers via phone, email, and messaging platforms to gather post-service feedback.
- Understand customer experiences and accurately document feedback.
- Escalate customer concerns to the relevant internal teams (reporting manager) when required.
- Maintain clear and detailed records of customer interactions.
- Identify recurring customer concerns and share insights with the team.
- Ensure a positive and professional customer experience during every interaction.
- Collaborate with cross-functional teams to help improve customer satisfaction.
Requirements
- Excellent verbal and written communication skills in English.
- Fluency in English is mandatory.
- Knowledge of additional regional or international languages will be an added advantage.
- Strong interpersonal and active listening skills.
- Patient, empathetic, and composed while interacting with customers.
- Willingness to learn, accept feedback, and continuously improve.
- Good problem-solving and organizational skills.
- Basic proficiency in Microsoft Office (Excel, Word) and Google Workspace is preferred.
Preferred Qualities
- Positive attitude with a customer-first mindset.
- Ability to build rapport with customers.
- Quick learner with attention to detail.
- Ability to handle multiple conversations while maintaining accuracy.
- Comfortable working in a fast-paced environment.
What You'll Gain
- Hands-on experience in Customer Experience and Customer Success.
- Exposure to customer communication and feedback management
- Opportunity to develop communication, problem-solving, and stakeholder management skills.
- Mentorship from experienced Customer Experience professionals.
- A collaborative and learning-focused work environment.
